Shipping Information

Shipping

Canada
Teodor Vanities ships to most towns and cities across Canada, with free shipping to all serviceable locations. There will be no surprise duties or brokerage fees after your order has been placed. We want the buying process to be as easy and transparent as possible.

Please note the following shipping restrictions:

  • We do not ship to the Northwest Territories, Yukon, or the Southern Gulf Islands of British Columbia.
  • We do not ship to P.O. boxes.
  • We may not be able to ship to all remote or rural locations. You will be notified if we are unable to deliver to your location.

United States
Teodor Vanities ships throughout the contiguous United States. Shipping costs are calculated at checkout, and there will be no surprise duties or brokerage fees after your order has been placed. We want the buying process to be as easy and transparent as possible.

We may not be able to ship to all remote or rural locations. You will be notified if we are unable to deliver to your location.

Returns & Refunds
If you receive a vanity and are not satisfied, you may return it within 90 days. Call or email Teodor Vanities and let us know the reason for the return. After confirmation, simply return the product to us for a full refund. We want to make the return process as easy as possible.

For more detailed information about return and refund requirements, visit our Returns page.

Confirmation Email
Once your order has been processed and the vanity has shipped, Teodor Vanities will send you a confirmation email with a tracking number. The confirmation email will also contain important information and a checklist to follow once the product arrives.

Order Tracking
When your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use the tracking number to follow your shipment through the shipping process, including when it is in transit, at the destination terminal, or ready to be delivered to you.

You can check the status of your shipment in the following ways:

  • Follow the instructions in your shipping confirmation email to track your order through the carrier's website.
  • Contact a Teodor Vanities customer service representative at 1-888-807-2323.
  • Email info@teodorvanities.com for a status update.

If you misplace your shipping confirmation email, please contact Teodor Vanities at 1-888-807-2323 or info@teodorvanities.com for assistance.

Arrival

Curbside Delivery
When your product is ready for delivery, you will receive a courtesy call from the shipping company. Large products shipped on skids are delivered between 08:00 and 18:00 local time and are delivered curbside. We do not deliver these products into the home.

White Glove Inside Delivery
White Glove Inside Delivery includes two-person delivery to the first ground-level room.

Package Deliveries
If your order is small enough to be shipped in a package or envelope, you will still receive a tracking number, but standard shipping procedures will apply. You will not receive a phone call to arrange delivery. The carrier will deliver the package as soon as possible.

If you are available to receive your delivery, great! If not, you may have to pick it up from your local pickup location, or the delivery may be scheduled for another time.

What If My Product Arrives Damaged?
If you find any damage when your product arrives, note the damage on the shipper's Bill of Lading before signing. Once the damage has been noted on the Bill of Lading, please report it to Teodor Vanities within 96 hours.

To report damage, email info@teodorvanities.com or call 1-888-807-2323. Damage reported after 96 hours may not be considered, and a replacement may be at the customer's own expense. We may also require digital pictures of the damage for our records.

To help prevent potential shipping damage, we inspect all packages before shipping to make sure there are no defects. We also package our products in boxes with Styrofoam, place them on a wooden skid, and secure them with strapping and shrink wrap.

Learn More: Teodor Vanities Policies